{"id":3300,"date":"2026-06-24T00:26:04","date_gmt":"2026-06-23T22:26:04","guid":{"rendered":"https:\/\/verolahair.com\/faq\/"},"modified":"2026-07-22T17:58:19","modified_gmt":"2026-07-22T15:58:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/verolahair.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
\n

Frequently asked questions<\/h2><\/div>\n\n\n\n

Everything you need to know about our products and services.<\/p>\n<\/div><\/div>\n\n

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\n

Products<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs it real natural hair?<\/span><\/div>

Yes, our hair is 100% natural.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat is the average lifespan?<\/span><\/div>

The lifespan depends on how well you care for it. With proper care, it lasts for many months. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I choose my length?<\/span><\/div>

Lengths are shown in inches on each product page. Check our size guide to choose the right one. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tDo the photos match the real products?<\/span><\/div>

Yes, all our photos are real and unretouched. Slight colour variations may appear depending on lighting and your screen. <\/p><\/div><\/div><\/div><\/div>\n\n\n\n

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Shipping<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhich countries do you ship to?<\/span><\/div>

We deliver across Europe to the following countries: Germany, Andorra, Austria, Belgium, Croatia, Spain, France (excluding overseas territories), Hungary, Italy, Luxembourg, Monaco, Norway, the Netherlands, Portugal and Switzerland.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow long does delivery take?<\/span><\/div>

Your order is shipped and delivered within 10 to 14 days.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs shipping free?<\/span><\/div>

Shipping is free on orders over \u20ac100.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I return an item?<\/span><\/div>

Yes, you have 14 days after delivery to return an unworn item in its original packaging. Refunds are issued within 14 days of receiving the return. <\/p><\/div><\/div><\/div><\/div>\n\n\n\n

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Payment<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat payment methods do you accept?<\/span><\/div>

We accept credit and debit cards (Visa, Mastercard, CB), PayPal, Apple Pay and Klarna.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs payment secure?<\/span><\/div>

Yes. All transactions are encrypted (SSL protocol) and processed by our secure payment provider. Your card details are never stored on our servers. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tCan I pay with Klarna?<\/span><\/div>

Yes, Klarna is available and lets you pay in instalments or later. Select Klarna at checkout to see the available options. <\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n

\n\t
\n\n
\n
\u2726 Free shipping on orders over \u20ac100 to Switzerland & Europe<\/span><\/div>\n\n\n\n
\u2726 100% natural hair<\/span><\/div>\n\n\n\n
\u2726 Secure payment<\/span><\/div>\n\n\n\n
\u2726 Pay in 3 interest-free instalments with Klarna<\/span><\/div>\n\n\n\n
\u2726 14-day returns<\/span><\/div>\n\n\n\n
\u2726 Europe delivery within 5\u20137 days<\/span><\/div>\n\n\n\n
\u2726 100% natural hair<\/span><\/div>\n\n\n\n
\u2726 Secure payment<\/span><\/div>\n\n\n\n
\u2726 Pay in 3 interest-free instalments with Klarna<\/span><\/div>\n\n\n\n
\u2726 14-day returns<\/span><\/div>\n\n\n\n
\u2726 Europe delivery within 5\u20137 days<\/span><\/div>\n<\/div><\/div>\n\n<\/div>\n\t\n\t
\n\n
\n
\u2726 Free shipping on orders over \u20ac100 to Switzerland & Europe<\/span><\/div>\n\n\n\n
\u2726 100% natural hair<\/span><\/div>\n\n\n\n
\u2726 Secure payment<\/span><\/div>\n\n\n\n
\u2726 Pay in 3 interest-free instalments with Klarna<\/span><\/div>\n\n\n\n
\u2726 14-day returns<\/span><\/div>\n\n\n\n
\u2726 Europe delivery within 5\u20137 days<\/span><\/div>\n\n\n\n
\u2726 100% natural hair<\/span><\/div>\n\n\n\n
\u2726 Secure payment<\/span><\/div>\n\n\n\n
\u2726 Pay in 3 interest-free instalments with Klarna<\/span><\/div>\n\n\n\n
\u2726 14-day returns<\/span><\/div>\n\n\n\n
\u2726 Europe delivery within 5\u20137 days<\/span><\/div>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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