contact@verolahair.com<\/a><\/p>\n\n(hereinafter “the Seller”)<\/p>\n\n
and any natural person making a purchase on the website (hereinafter “the Customer”).<\/p>\n\n
Any order implies full and unconditional acceptance of these T&Cs.<\/p>\n\n
Article 2 \u2013 Products<\/h2>\n\n
The website offers hair products, accessories, and beauty products for sale.<\/p>\n\n
Product photographs, descriptions, and visuals are as accurate as possible but are not contractually binding.<\/p>\n\n
The Seller reserves the right to modify its catalog at any time.<\/p>\n\n
Products are offered while stocks last.<\/p>\n\n
Article 3 \u2013 Prices<\/h2>\n\n
Prices are shown in euros (\u20ac), inclusive of all taxes (VAT included).<\/p>\n\n
Delivery costs are specified before final confirmation of the order.<\/p>\n\n
The Seller reserves the right to change its prices at any time. However, the price charged will be the one displayed at the time the order is confirmed. <\/p>\n\n
Article 4 \u2013 Orders<\/h2>\n\n
All orders are placed directly on the website.<\/p>\n\n
The Customer agrees to provide accurate information regarding their identity and delivery address.<\/p>\n\n
Once payment is confirmed, a confirmation email is sent to the Customer.<\/p>\n\n
The Seller reserves the right to refuse or cancel an order in the event of:<\/p>\n\n
suspected fraud;payment default;a previous dispute with the Customer.<\/p>\n\n
Article 5 \u2013 Payment<\/h2>\n\n
Payment is made online using the secure payment methods offered at checkout.<\/p>\n\n
Transactions are secured by the payment providers used on the website.<\/p>\n\n
No banking data is stored by V\u00e9rola Hair.<\/p>\n\n
Article 6 \u2013 Delivery<\/h2>\n\n
Orders are prepared and shipped as quickly as possible.<\/p>\n\n
The average preparation time is 24 to 72 working hours, subject to product availability.<\/p>\n\n
The delivery time then depends on the selected carrier and the destination country.<\/p>\n\n
Delivery costs are indicated before the order is confirmed.<\/p>\n\n
The Customer is responsible for the accuracy of the delivery information provided.<\/p>\n\n
The Seller cannot be held liable for:<\/p>\n\n
a delay attributable to the carrier;an incorrect address provided by the Customer;a case of force majeure.<\/p>\n\n
In the event of a lost or damaged parcel, the Customer must contact customer service as soon as possible so that a claim can be filed with the carrier.<\/p>\n\n
Article 7 \u2013 Receipt of products<\/h2>\n\n
The Customer is advised to check the condition of the parcel upon receipt.<\/p>\n\n
Any anomaly (opened parcel, missing product, damaged product, etc.) must be reported within a maximum of 48 hours of receipt.<\/p>\n\n
Article 8 \u2013 Right of withdrawal<\/h2>\n\n
In accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of their order to exercise their right of withdrawal.<\/p>\n\n
The products must be:<\/p>\n\n
unopened;unused;in their original packaging;in perfect condition.<\/p>\n\n
For hygiene reasons, no cosmetic product that has been opened, used, or unsealed can be returned or refunded.<\/p>\n\n
Return shipping costs are borne by the Customer.<\/p>\n\n
The refund will be issued within a maximum of 14 days after receipt and inspection of the returned products.<\/p>\n\n
Article 9 \u2013 Defective products<\/h2>\n\n
If a product is received defective or non-compliant, the Customer must contact customer service within 48 hours of receipt, providing:<\/p>\n\n
photographs of the product;a description of the problem;the order number.<\/p>\n\n
After reviewing the case, the Seller may offer:<\/p>\n\n
an exchange;a refund;or a store credit.<\/p>\n\n
Article 10 \u2013 Legal warranties<\/h2>\n\n
The products are covered by the legal warranties provided for by the French Consumer Code and the French Civil Code, in particular:<\/p>\n\n
the legal warranty of conformity;the warranty against hidden defects.<\/p>\n\n
Article 11 \u2013 Liability<\/h2>\n\n
The Seller cannot be held liable for:<\/p>\n\n
misuse of the products;an allergic reaction linked to improper use or personal sensitivity;damage resulting from use that does not follow the usage recommendations.<\/p>\n\n
The Customer is advised to carefully read the usage instructions on each product page.<\/p>\n\n
Article 12 \u2013 Intellectual property<\/h2>\n\n
All elements on the website (texts, photographs, videos, logos, graphics, illustrations, etc.) remain the exclusive property of V\u00e9rola Hair.<\/p>\n\n
Any reproduction, in whole or in part, is prohibited without prior written authorization.<\/p>\n\n
Article 13 \u2013 Personal data<\/h2>\n\n
The information collected is used solely to:<\/p>\n\n
process orders;provide customer service;improve the user experience.<\/p>\n\n
Data is processed in accordance with the GDPR.<\/p>\n\n
The Customer may exercise their rights of access, rectification, or deletion by writing to:<\/p>\n\n
contact@verolahair.com<\/p>\n\n
Article 14 \u2013 Force majeure<\/h2>\n\n
The Seller cannot be held liable for failure to perform its obligations in the event of circumstances beyond its control (strike, natural disaster, pandemic, transport disruption, etc.).<\/p>\n\n
Article 15 \u2013 Applicable law<\/h2>\n\n
These T&Cs are governed by French law.<\/p>\n\n
In the event of a dispute, an amicable solution will be sought first.<\/p>\n\n
Failing an amicable agreement, the French courts shall have exclusive jurisdiction.<\/p>\n\n
Customer Service<\/p>\n\n
V\u00e9rola Hair<\/p>\n\n
Email : contact@verolahair.com<\/a><\/p>\n\nResponse within 48 working hours.<\/p>\n","protected":false},"excerpt":{"rendered":"
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