{"id":3787,"date":"2026-06-22T10:42:03","date_gmt":"2026-06-22T08:42:03","guid":{"rendered":"https:\/\/verolahair.com\/privacy-policy\/"},"modified":"2026-07-21T14:45:03","modified_gmt":"2026-07-21T12:45:03","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/verolahair.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This privacy policy describes how V\u00e9rola Hair collects, uses and protects your personal data when you use the website verolahair.com.<\/p>\n\n<p class=\"wp-block-paragraph\">V\u00e9rola Hair is committed to complying with the General Data Protection Regulation (GDPR) and applicable French law.<\/p>\n\n<h2 class=\"wp-block-heading\">1. Data controller<\/h2>\n\n<p class=\"wp-block-paragraph\">Personal data collected on this website is processed by:<\/p>\n\n<p class=\"wp-block-paragraph\">Company name: MG-LUXEHAIR<br\/>Legal status: Sole Proprietorship (Entrepreneur Individuel)<br\/>Registered office: 129 avenue de Gen\u00e8ve, 74000 Annecy, France<br\/>SIRET: 99970225100011<br\/>E-mail : <a href=\"contact@verolahair.com\">contact@verolahair.com<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">2. Data we collect<\/h2>\n\n<p class=\"wp-block-paragraph\">We only collect the data needed to run the store and process your orders:<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Data you provide to us:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Identity: first and last name<\/li>\n\n\n\n<li>Contact details: e-mail address, shipping and billing address, phone number<\/li>\n\n\n\n<li>Order data: products purchased, order history<\/li>\n\n\n\n<li>Customer account data if you create an account: username, password (encrypted)<\/li>\n\n\n\n<li>The content of your messages when you contact us<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Data collected automatically:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Browsing data: pages visited, visit duration, device and browser used<\/li>\n\n\n\n<li>IP address<\/li>\n\n\n\n<li>Cookies (see section 7)<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Payment data: your card details are never collected or stored by V\u00e9rola Hair. Payments are processed directly by our secure payment providers (see section 5). <\/p>\n\n<h2 class=\"wp-block-heading\">3. Purposes and legal bases of processing<\/h2>\n\n<p class=\"wp-block-paragraph\">Your data is used to:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Process and deliver your orders (performance of the contract): order, payment, shipping and returns management<\/li>\n\n\n\n<li>Manage your customer account (performance of the contract)<\/li>\n\n\n\n<li>Respond to your requests via the contact form or by e-mail (legitimate interest)<\/li>\n\n\n\n<li>Send you transactional e-mails: order confirmation, shipping, invoice (performance of the contract)<\/li>\n\n\n\n<li>Comply with our legal obligations: accounting, invoicing, legal warranties (legal obligation)<\/li>\n\n\n\n<li>Measure website audience and improve its performance (consent, via cookies)<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">We do not sell or rent your personal data to third parties.<\/p>\n\n<h2 class=\"wp-block-heading\">4. Data retention<\/h2>\n\n<p class=\"wp-block-paragraph\">Order and invoicing data: 10 years (legal accounting obligation). Customer account data: for the life of the account, then deleted after 3 years of inactivity. Contact messages: 3 years after the last exchange. Cookies: 13 months maximum<\/p>\n\n<h2 class=\"wp-block-heading\">5. Data recipients<\/h2>\n\n<p class=\"wp-block-paragraph\">Your data is shared only with the service providers needed to run the store:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Website hosting: Hostinger International Ltd, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus<\/li>\n\n\n\n<li>Payment providers: depending on the method chosen at checkout \u2014 credit\/debit cards (Visa, Mastercard, CB), PayPal, Apple Pay, Klarna. Each provider processes your payment data according to its own privacy policy. <\/li>\n\n\n\n<li>Carriers: your delivery details are shared with them to deliver your order<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Some of these providers may be located outside the European Union. In that case, transfers are governed by appropriate safeguards (European Commission standard contractual clauses or an adequacy decision). <\/p>\n\n<h2 class=\"wp-block-heading\">6. Your rights<\/h2>\n\n<p class=\"wp-block-paragraph\">Under the GDPR, you have the following rights over your personal data:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Right of access<\/li>\n\n\n\n<li>Right to rectification<\/li>\n\n\n\n<li>Right to erasure (&#8220;right to be forgotten&#8221;)<\/li>\n\n\n\n<li>Right to restriction of processing<\/li>\n\n\n\n<li>Right to data portability<\/li>\n\n\n\n<li>Right to object<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Pour exercer ces droits, contactez-nous \u00e0 : <strong><a href=\"contact@verolahair.com\">contact@verolahair.com<\/a><\/strong>. We will respond within one month. <\/p>\n\n<p class=\"wp-block-paragraph\">You also have the right to lodge a complaint with the CNIL (the French data protection authority): <a href=\"http:\/\/www.cnil.fr\" target=\"_blank\" rel=\"noopener\">www.cnil.fr<\/a><\/p>\n\n<h2 class=\"wp-block-heading\">7. Cookies<\/h2>\n\n<p class=\"wp-block-paragraph\">The website uses cookies to improve the user experience, measure audience and ensure proper functioning.<\/p>\n\n<p class=\"wp-block-paragraph\">On your first visit, a banner lets you accept, decline or customise the use of cookies. You can change your preferences at any time via the &#8220;Manage cookies&#8221; link available on the website. <\/p>\n\n<p class=\"wp-block-paragraph\">Types of cookies used:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Necessary cookies: essential for the website to function (cart, account login). They cannot be disabled. <\/li>\n\n\n\n<li>Audience measurement cookies: anonymised visit statistics, set only with your consent.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">8. Security<\/h2>\n\n<p class=\"wp-block-paragraph\">V\u00e9rola Hair implements appropriate technical and organisational measures to protect your data: encrypted connection (SSL\/HTTPS), encrypted passwords, restricted data access.<\/p>\n\n<p class=\"wp-block-paragraph\">All payment transactions are encrypted and processed by our secure payment providers. Your card details are never stored on our servers. <\/p>\n\n<h2 class=\"wp-block-heading\">9. Minors<\/h2>\n\n<p class=\"wp-block-paragraph\">The website is not intended for anyone under the age of 15. We do not knowingly collect data about minors. <\/p>\n\n<h2 class=\"wp-block-heading\">10. Changes to this policy<\/h2>\n\n<p class=\"wp-block-paragraph\">V\u00e9rola Hair reserves the right to modify this privacy policy at any time. The version in force is the one published on the website, with its last updated date. <\/p>\n\n<p class=\"wp-block-paragraph\">For any questions regarding this policy: <a href=\"contact@verolahair.com\">contact@verolahair.com<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">Last updated: 10\/07\/2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This privacy policy describes how V\u00e9rola Hair collects, uses and protects your personal data when you use the website verolahair.com. 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