{"id":4023,"date":"2026-06-24T00:26:04","date_gmt":"2026-06-23T22:26:04","guid":{"rendered":"https:\/\/verolahair.com\/perguntas-frequentes\/"},"modified":"2026-07-22T17:59:29","modified_gmt":"2026-07-22T15:59:29","slug":"perguntas-frequentes","status":"publish","type":"page","link":"https:\/\/verolahair.com\/pt-pt\/perguntas-frequentes\/","title":{"rendered":"Perguntas frequentes"},"content":{"rendered":"\n
\n

Perguntas frequentes<\/h2><\/div>\n\n\n\n

Tudo o que precisa de saber sobre os nossos produtos e servi\u00e7os.<\/p>\n<\/div><\/div>\n\n

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Produits<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tTrata-se de cabelo natural verdadeiro?<\/span><\/div>

Sim, o nosso cabelo \u00e9 100% natural.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tQual \u00e9 a durabilidade m\u00e9dia?<\/span><\/div>

A durabilidade depende da manuten\u00e7\u00e3o. Com os cuidados adequados, conservam-se durante v\u00e1rios meses. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tComo escolher o meu comprimento?<\/span><\/div>

Os comprimentos est\u00e3o indicados em polegadas (inches) em cada ficha de produto. Consulte o nosso guia de tamanhos para escolher corretamente. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tAs fotos s\u00e3o fi\u00e9is \u00e0 realidade?<\/span><\/div>

Sim, todas as nossas fotos s\u00e3o reais e n\u00e3o retocadas. Podem ocorrer ligeiras varia\u00e7\u00f5es de tonalidade consoante a ilumina\u00e7\u00e3o e o seu ecr\u00e3. <\/p><\/div><\/div><\/div><\/div>\n\n\n\n

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Entrega<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tPara que pa\u00edses fazem entregas?<\/span><\/div>

Fazemos entregas na Europa nos seguintes pa\u00edses: Alemanha, Andorra, \u00c1ustria, B\u00e9lgica, Cro\u00e1cia, Espanha, Fran\u00e7a (exceto territ\u00f3rios ultramarinos), Hungria, It\u00e1lia, Luxemburgo, M\u00f3naco, Noruega, Pa\u00edses Baixos, Portugal e Su\u00ed\u00e7a.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tQuais s\u00e3o os prazos de entrega?<\/span><\/div>

A sua encomenda \u00e9 expedida e entregue em 10 a 14 dias.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tO envio \u00e9 gratuito?<\/span><\/div>

O envio \u00e9 gratuito a partir de 100\u20ac de compra.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\u00c9 poss\u00edvel fazer devolu\u00e7\u00f5es?<\/span><\/div>

Sim, disp\u00f5e de 14 dias ap\u00f3s a rece\u00e7\u00e3o para devolver um artigo n\u00e3o usado, na sua embalagem original. O reembolso \u00e9 efetuado no prazo de 14 dias ap\u00f3s a rece\u00e7\u00e3o da devolu\u00e7\u00e3o. <\/p><\/div><\/div><\/div><\/div>\n\n\n\n

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Pagamento<\/h2><\/div>\n\n\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tQuais s\u00e3o os m\u00e9todos de pagamento aceites?<\/span><\/div>

Aceitamos cart\u00f5es banc\u00e1rios (Visa, Mastercard, CB), PayPal, Apple Pay e Klarna.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tO pagamento \u00e9 seguro?<\/span><\/div>

Sim. Todas as transa\u00e7\u00f5es s\u00e3o encriptadas (protocolo SSL) e processadas pelo nosso prestador de pagamento seguro. Os seus dados banc\u00e1rios nunca s\u00e3o guardados nos nossos servidores. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tPosso pagar com Klarna?<\/span><\/div>

Sim, o Klarna est\u00e1 dispon\u00edvel e permite-lhe pagar em v\u00e1rias vezes ou de forma diferida. Selecione o Klarna no momento do pagamento para ver as op\u00e7\u00f5es propostas. <\/p><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n

\n\t
\n\n
\n
\u2726 Envio gratuito a partir de 100\u20ac de compra para a Su\u00ed\u00e7a e Europa<\/span><\/div>\n\n\n\n
\u2726 Cabelo 100% natural<\/span><\/div>\n\n\n\n
\u2726 Pagamento seguro<\/span><\/div>\n\n\n\n
\u2726 Pagamento em 3x sem juros com Klarna<\/span><\/div>\n\n\n\n
\u2726 Devolu\u00e7\u00e3o em 14 dias<\/span><\/div>\n\n\n\n
\u2726 Entrega na Europa em 5 a 7 dias no m\u00e1ximo<\/span><\/div>\n\n\n\n
\u2726 Cabelo 100% natural<\/span><\/div>\n\n\n\n
\u2726 Pagamento seguro<\/span><\/div>\n\n\n\n
\u2726 Pagamento em 3x sem juros com Klarna<\/span><\/div>\n\n\n\n
\u2726 Devolu\u00e7\u00e3o em 14 dias<\/span><\/div>\n\n\n\n
\u2726 Entrega na Europa em 5 a 7 dias no m\u00e1ximo<\/span><\/div>\n<\/div><\/div>\n\n<\/div>\n\t\n\t
\n\n
\n
\u2726 Envio gratuito a partir de 100\u20ac de compra para a Su\u00ed\u00e7a e Europa<\/span><\/div>\n\n\n\n
\u2726 Cabelo 100% natural<\/span><\/div>\n\n\n\n
\u2726 Pagamento seguro<\/span><\/div>\n\n\n\n
\u2726 Pagamento em 3x sem juros com Klarna<\/span><\/div>\n\n\n\n
\u2726 Devolu\u00e7\u00e3o em 14 dias<\/span><\/div>\n\n\n\n
\u2726 Entrega na Europa em 5 a 7 dias no m\u00e1ximo<\/span><\/div>\n\n\n\n
\u2726 Cabelo 100% natural<\/span><\/div>\n\n\n\n
\u2726 Pagamento seguro<\/span><\/div>\n\n\n\n
\u2726 Pagamento em 3x sem juros com Klarna<\/span><\/div>\n\n\n\n
\u2726 Devolu\u00e7\u00e3o em 14 dias<\/span><\/div>\n\n\n\n
\u2726 Entrega na Europa em 5 a 7 dias no m\u00e1ximo<\/span><\/div>\n<\/div><\/div>\n\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Perguntas frequentes Tudo o que precisa de saber sobre os nossos produtos e servi\u00e7os. Produits Entrega Pagamento<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4023","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"widget-thumbnail":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false},"uagb_author_info":{"display_name":"lucie","author_link":"https:\/\/verolahair.com\/pt-pt\/author\/lucie\/"},"uagb_comment_info":0,"uagb_excerpt":"Perguntas frequentes Tudo o que precisa de saber sobre os nossos produtos e servi\u00e7os. Produits Entrega Pagamento","_links":{"self":[{"href":"https:\/\/verolahair.com\/pt-pt\/wp-json\/wp\/v2\/pages\/4023","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/verolahair.com\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/verolahair.com\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/verolahair.com\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/verolahair.com\/pt-pt\/wp-json\/wp\/v2\/comments?post=4023"}],"version-history":[{"count":6,"href":"https:\/\/verolahair.com\/pt-pt\/wp-json\/wp\/v2\/pages\/4023\/revisions"}],"predecessor-version":[{"id":5203,"href":"https:\/\/verolahair.com\/pt-pt\/wp-json\/wp\/v2\/pages\/4023\/revisions\/5203"}],"wp:attachment":[{"href":"https:\/\/verolahair.com\/pt-pt\/wp-json\/wp\/v2\/media?parent=4023"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}