Frequently asked questions
Everything you need to know about our products and services.
Products
Yes, our hair is 100% natural.
The lifespan depends on how well you care for it. With proper care, it lasts for many months.
Lengths are shown in inches on each product page. Check our size guide to choose the right one.
Yes, all our photos are real and unretouched. Slight colour variations may appear depending on lighting and your screen.
Shipping
We deliver across Europe to the following countries: Germany, Andorra, Austria, Belgium, Croatia, Spain, France (excluding overseas territories), Hungary, Italy, Luxembourg, Monaco, Norway, the Netherlands, Portugal and Switzerland.
Your order is shipped and delivered within 10 to 14 days.
Shipping is free on orders over €100.
Yes, you have 14 days after delivery to return an unworn item in its original packaging. Refunds are issued within 14 days of receiving the return.
Payment
We accept credit and debit cards (Visa, Mastercard, CB), PayPal, Apple Pay and Klarna.
Yes. All transactions are encrypted (SSL protocol) and processed by our secure payment provider. Your card details are never stored on our servers.
Yes, Klarna is available and lets you pay in instalments or later. Select Klarna at checkout to see the available options.