This privacy policy describes how Vérola Hair collects, uses and protects your personal data when you use the website verolahair.com.
Vérola Hair is committed to complying with the General Data Protection Regulation (GDPR) and applicable French law.
1. Data controller
Personal data collected on this website is processed by:
Company name: MG-LUXEHAIR
Legal status: Sole Proprietorship (Entrepreneur Individuel)
Registered office: 129 avenue de Genève, 74000 Annecy, France
SIRET: 99970225100011
E-mail : contact@verolahair.com
2. Data we collect
We only collect the data needed to run the store and process your orders:
Data you provide to us:
- Identity: first and last name
- Contact details: e-mail address, shipping and billing address, phone number
- Order data: products purchased, order history
- Customer account data if you create an account: username, password (encrypted)
- The content of your messages when you contact us
Data collected automatically:
- Browsing data: pages visited, visit duration, device and browser used
- IP address
- Cookies (see section 7)
Payment data: your card details are never collected or stored by Vérola Hair. Payments are processed directly by our secure payment providers (see section 5).
3. Purposes and legal bases of processing
Your data is used to:
- Process and deliver your orders (performance of the contract): order, payment, shipping and returns management
- Manage your customer account (performance of the contract)
- Respond to your requests via the contact form or by e-mail (legitimate interest)
- Send you transactional e-mails: order confirmation, shipping, invoice (performance of the contract)
- Comply with our legal obligations: accounting, invoicing, legal warranties (legal obligation)
- Measure website audience and improve its performance (consent, via cookies)
We do not sell or rent your personal data to third parties.
4. Data retention
Order and invoicing data: 10 years (legal accounting obligation). Customer account data: for the life of the account, then deleted after 3 years of inactivity. Contact messages: 3 years after the last exchange. Cookies: 13 months maximum
5. Data recipients
Your data is shared only with the service providers needed to run the store:
- Website hosting: Hostinger International Ltd, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
- Payment providers: depending on the method chosen at checkout — credit/debit cards (Visa, Mastercard, CB), PayPal, Apple Pay, Klarna. Each provider processes your payment data according to its own privacy policy.
- Carriers: your delivery details are shared with them to deliver your order
Some of these providers may be located outside the European Union. In that case, transfers are governed by appropriate safeguards (European Commission standard contractual clauses or an adequacy decision).
6. Your rights
Under the GDPR, you have the following rights over your personal data:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object
Pour exercer ces droits, contactez-nous à : contact@verolahair.com. We will respond within one month.
You also have the right to lodge a complaint with the CNIL (the French data protection authority): www.cnil.fr
7. Cookies
The website uses cookies to improve the user experience, measure audience and ensure proper functioning.
On your first visit, a banner lets you accept, decline or customise the use of cookies. You can change your preferences at any time via the “Manage cookies” link available on the website.
Types of cookies used:
- Necessary cookies: essential for the website to function (cart, account login). They cannot be disabled.
- Audience measurement cookies: anonymised visit statistics, set only with your consent.
8. Security
Vérola Hair implements appropriate technical and organisational measures to protect your data: encrypted connection (SSL/HTTPS), encrypted passwords, restricted data access.
All payment transactions are encrypted and processed by our secure payment providers. Your card details are never stored on our servers.
9. Minors
The website is not intended for anyone under the age of 15. We do not knowingly collect data about minors.
10. Changes to this policy
Vérola Hair reserves the right to modify this privacy policy at any time. The version in force is the one published on the website, with its last updated date.
For any questions regarding this policy: contact@verolahair.com
Last updated: 10/07/2026